Refunds are available for cancellations made within the specified time frame outlined during booking. Refund eligibility may vary depending on the following factors:

Type of Booking: Different types of bookings, such as flights, hotels, and car rentals, have varying refund policies. Each booking category may have distinct terms regarding eligibility.

Service Provider's Terms: Each service provider, including airlines, hotels, and tour operators, has individual refund policies. Their specific terms will be communicated to you at the time of booking and will determine your eligibility for a refund.

Notice Period:The amount refunded often depends on how far in advance you cancel. Typically, cancellations made well before the booking date may qualify for a partial or full refund, whereas late cancellations may result in reduced refunds or forfeiture.

Certain services are non-refundable due to specific restrictions. These may include:

• Last-Minute Bookings: Reservations made within a short time frame before departure or check-in may be deemed non-refundable by the provider.
• Promotional Offers: Bookings made under special promotions or discount offers are generally non-refundable unless specified otherwise.
• Non-Refundable Tickets: Some hotel rooms, flights, and activities are offered at lower rates with a non-refundable condition, as stated during booking. In such cases, the full payment may be forfeited upon cancellation.

For eligible refunds, the following processing details apply:

• Processing Period: Processing Period: Approved refunds are typically processed within 7-14 business days from the approval date. However, this timeline may vary based on the payment method used and individual service provider policies.
• Bank and Card Delays: Bank and Card Delays: Refunds processed to credit or debit cards may take additional time, subject to the bank or card issuer's policy. Xplore Travels is not responsible for delays due to bank processing times.
• Refund Method: Refund Method: Refunds will be issued to the original payment method used during booking. If alternative arrangements are necessary, please reach out to our customer support team for assistance.

In some instances, partial refunds may be applicable based on:

• Cancellation Timing: Cancellations made close to the departure date may be eligible for partial refunds, depending on the policies of the specific service provider.
• Non-Refundable Fees: Some providers may deduct certain fees, such as administrative or booking fees, before issuing a partial refund.

Refunds may not be provided in cases where:

• No-Show: Failure to appear for a booking without prior cancellation notice typically results in a forfeiture of the paid amount.
• Invalid Travel Documents: Xplore Travels is not liable for refunds in situations where passengers are denied boarding due to incomplete or invalid travel documents.

If you have any questions regarding your refund status, eligibility, or need assistance with the process, please contact our customer support team. Our representatives are available to guide you and provide additional information.